Terms and conditions of use
By placing an order on this website or when dealing with our customer services team, you are agreeing to the following terms and conditions:
Order Acceptance Policy
All orders received are subject to acceptance by BlueBells Florist and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
All prices shown are inclusive of VAT at the prevailing rate (currently 20%).
Order Changes Policy
If you wish to change your order, please do so via the My Account area of the BlueBells Florist website. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch.
Order Cancellation Policy
Orders can normally be cancelled up to 12 hours before the intended delivery date. You can cancel your order via the My Account area of the BlueBells Florist website.
Our website has a secure checkout - we use SSL Certificates. On occasion bank-related payment failures occur that prevent us from accepting your order immediately.
Occasionally, card details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing a random security check. In these cases, although we'll have received your order, we'll need to take payment over the phone. We'll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.
Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.
We offer a number of timed delivery options at an extra delivery charge. Other than these timed delivery options, we are unable to make deliveries within customer-specified time periods.
Events beyond our control
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to Products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.
COVID-19 Service Information - Our service is running as normal, however, due to the unforeseen circumstances surrounding the business closures and limited staff, we can no longer guarantee next day deliveries until further notice (please note that 98% of deliveries still arrive on scheduled day). Due to the above, we are also not able to refund orders on the grounds of late deliveries.
Flower availability and substitution
All of our flowers, plants and bouquets are subject to availability. In the event of any supply difficulties or flower quality issues, we reserve the right to substitute any product with an alternative product of a similar style and equivalent (or greater) value and quality. If you wish to discuss the substitution we have made, please contact our customer services team.
Although we do our best to ensure that this does not happen, on rare occasions, flowers may arrive at their destination damaged . If the recipient receives such flowers, please contact us immediately so that we can arrange one of the following: a re-send on the next available delivery date, or a full or partial refund. The amount of partial refund will depend on the specific circumstances and condition of the flowers.
Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date, using the 'Contact Us' link on our website. Due to the perishable nature of our goods we are unable to deal with any complaints and issues raised after the 5 day period. For quality issues we will require a photo clearly showing the problem which you can attach to the contact form.
All copy and images on this website are owned by BlueBells Florist and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.